Responsible Gambling at Casino and Friends
Casino and Friends is committed to providing a safe, fair and controlled gambling environment for players in the United Kingdom. Gambling should be treated as paid entertainment, never as a way to earn money, repay debt or solve financial difficulties. Every casino game involves risk, and no strategy can guarantee a profit.
Our responsible gambling approach is designed to protect players from gambling-related harm, prevent underage access and provide practical controls for managing both time and spending. Casino and Friends may also review account activity and take appropriate action when patterns of play indicate a potential risk to a customer’s wellbeing.
Age Restriction and Identity Verification
You must be at least 18 years old to register, deposit funds or gamble at Casino and Friends. Allowing a person under 18 to access an account is prohibited. Parents and guardians should protect login details, payment information and devices used to access gambling services.
Age and identity checks may be completed using information supplied during registration, reliable electronic databases or supporting documents. These checks help confirm that the account belongs to an eligible adult and support compliance with identity verification, anti-money laundering and self-exclusion requirements.
Casino and Friends may restrict account access while verification is being completed. False information, altered documents or an attempt to gamble through another person’s account may result in account suspension or closure.
Protecting Children and Young People
- Do not leave a logged-in gambling account unattended.
- Do not save passwords on devices shared with children.
- Keep bank cards, digital wallets and identity documents secure.
- Use parental controls and content filters on shared devices.
- Explain that gambling products are restricted to adults and involve a real risk of financial loss.
Keeping Gambling Under Control
Responsible gambling begins with clear limits. Decide how much money and time you can afford to spend before playing. This amount should come only from disposable income after rent, mortgage payments, household bills, food, savings and other essential commitments have been covered.
- Set a firm gambling budget before making a deposit.
- Choose a time limit and stop when it is reached.
- Check your transaction and playing history regularly.
- Never chase losses or increase stakes to recover money.
- Avoid gambling when upset, stressed, tired or under the influence of alcohol or drugs.
- Do not borrow money, use credit or sell possessions to gamble.
- Take regular breaks and maintain interests outside gambling.
Winnings are determined by chance and should never be expected. Previous results do not make a future win more likely, and a run of losses does not mean that a win is due. Treat every stake as money that may be lost.
Responsible Gambling Tools
Casino and Friends provides account controls that can be used before gambling becomes difficult to manage. Players are encouraged to set limits when opening an account and to review them whenever their financial circumstances change.
Deposit Limits
A deposit limit controls the total amount you can pay into your Casino and Friends account during a selected period. The limit is based on gross deposits and is not increased by withdrawals. Choose an amount that remains affordable even if the entire deposit is lost.
A request to reduce a deposit limit should take effect without unnecessary delay. An increase is subject to a cooling-off period and should only be confirmed after careful consideration. Casino and Friends may refuse a requested increase or apply additional restrictions where customer protection concerns arise.
Time and Spending Controls
Available controls may include session reminders, time limits, spending information and access to account history. Session reminders help players notice how long they have been active, while transaction records provide a clearer picture of deposits, withdrawals and overall expenditure.
Players should not rely on memory when assessing their gambling. Reviewing actual account activity can reveal changes in frequency, stake size or spending that might otherwise go unnoticed.
Time-Out
A time-out temporarily prevents gambling for a selected period. It may be appropriate when play is becoming too frequent, when emotions are affecting decisions or when a player simply wants a structured break. Gambling access remains restricted throughout the chosen period.
If a short break does not provide sufficient protection, self-exclusion should be considered instead.
Account Closure
You may ask Casino and Friends to close your account. If the request is connected to gambling-related harm, say so clearly. This allows the request to be treated as a safer gambling matter rather than an ordinary commercial closure.
Closing one account may not prevent access to gambling elsewhere. Players who need wider protection should also register with GAMSTOP and consider gambling-blocking software and bank transaction blocks.
Self-Exclusion
Self-exclusion is intended for anyone who has decided that gambling is causing harm or is no longer safe. A self-excluded Casino and Friends account cannot be used to deposit or gamble during the exclusion period. Reasonable steps will also be taken to prevent the creation or use of duplicate accounts.
Once self-exclusion begins, it cannot be cancelled simply because the player changes their mind. Any remaining balance will be handled in accordance with identity, security and legal checks. Direct gambling marketing should also be stopped as soon as reasonably practicable.
To request exclusion from Casino and Friends, contact the customer support team through the contact options published on the official website. State that you require self-exclusion and avoid making further deposits while the request is being processed.
GAMSTOP
GAMSTOP is the free national online self-exclusion scheme for consumers in Great Britain. Registration helps prevent access to online gambling websites and apps operated under participating Gambling Commission licences for the selected exclusion period.
Players should register using all names, email addresses, telephone numbers and postal addresses associated with their gambling accounts. Details should be kept current so that the protection remains effective.
How Casino and Friends Responds to Risk
Casino and Friends may monitor customer activity for indicators of gambling-related harm. A review can consider changes in deposit frequency, unusually long sessions, repeated attempts to exceed limits, cancelled withdrawals, rapid increases in spending or contact that suggests distress.
Where a potential risk is identified, Casino and Friends may:
- provide personalised safer gambling information;
- ask the customer about their gambling and current circumstances;
- encourage or require the use of account limits;
- request information needed to understand whether gambling is affordable;
- restrict deposits, promotions, particular products or account access;
- apply a cooling-off period or self-exclusion;
- suspend or close the account when continued gambling presents an unacceptable risk.
Customer protection takes priority over promotional eligibility or continued play. Failure to respond to reasonable safer gambling enquiries may lead to restrictions while the account is reviewed.
Financial Risk and Affordability
Casino and Friends may use account information and proportionate checks to identify financial vulnerability or unusually high levels of gambling expenditure. Depending on the circumstances, a customer may be asked to provide information or documents concerning income, expenditure or the source of funds used for gambling.
These checks do not mean that any level of gambling is guaranteed to be affordable. Customers remain responsible for setting a personal budget and must not gamble with money needed for essential living costs. Casino and Friends may impose limits that are lower than those requested by the customer.
Warning Signs of Gambling-Related Harm
A single warning sign does not always mean that someone has a gambling problem. Several signs appearing together, or one behaviour becoming persistent, should be taken seriously.
- Spending more money or time than originally planned.
- Trying to win back previous losses.
- Increasing deposits or stakes to maintain excitement.
- Borrowing money or using funds reserved for essential expenses.
- Hiding gambling activity from family or friends.
- Feeling anxious, irritable or restless when not gambling.
- Neglecting work, study, sleep or personal responsibilities.
- Continuing to gamble despite financial or relationship problems.
- Using several gambling accounts to avoid limits or exclusions.
- Believing that gambling is the only way to resolve financial pressure.
If any of these behaviours feel familiar, stop gambling and use the available limits, time-out or self-exclusion options. Independent support can help even when the problem feels recent or manageable.
Independent Help and Support
Free and confidential support is available to people affected by their own gambling and to concerned family members or friends.
- National Gambling Helpline: call 0808 8020 133 in England and Scotland for free support at any time.
- NHS Wales Gambling Service: call 0808 2819 265 for support in Wales.
- GamCare: visit www.gamcare.org.uk for live chat, practical guidance, peer support and information about local services.
- GAMSTOP: visit www.gamstop.co.uk to register for multi-operator online self-exclusion.
- GambleAware: visit www.gambleaware.org for information, self-assessment tools and routes to support.
- NHS: visit NHS gambling support for health advice and treatment information.
- Gambling Therapy: visit www.gamblingtherapy.org for confidential online support and multilingual resources.
If gambling is affecting your mental health or you feel at immediate risk of harming yourself, call 999 or go to the nearest Accident and Emergency department. You can also contact Samaritans free of charge on 116 123.
Additional Blocking Measures
Self-exclusion is more effective when combined with practical barriers. Consider installing gambling-blocking software on every device you use. Many UK banks also allow customers to block gambling transactions through their banking app or customer service team.
You may also wish to unsubscribe from gambling emails, disable promotional notifications, unfollow gambling accounts on social media and ask a trusted person to help manage essential finances. These steps can reduce impulsive access during difficult moments.
Support for Family and Friends
Gambling-related harm can affect partners, relatives and friends as well as the person who gambles. Warning signs may include unexplained debt, missing money, secrecy, mood changes or repeated requests for loans.
Approach the person calmly and focus on specific behaviour rather than blame. Do not lend money to support further gambling or take responsibility for debts without independent financial advice. GamCare and GambleAware provide confidential support for affected family members, even if the person gambling is not ready to seek help.
Privacy and Responsible Gambling Information
Information collected for safer gambling, self-exclusion, identity verification and financial risk reviews is handled in accordance with applicable data protection law and the Casino and Friends Privacy Policy. Relevant information may be used to protect the customer, meet legal obligations, prevent duplicate accounts and operate self-exclusion controls.
Responsible gambling information is treated with appropriate confidentiality. It may be shared where required by law, regulation, fraud prevention duties or an authorised self-exclusion arrangement.
Our Commitment
Casino and Friends does not encourage customers to continue gambling when doing so may cause harm. We may intervene even when a customer has not requested assistance, and we reserve the right to impose protective restrictions where account activity creates reasonable concern.
No responsible gambling tool can remove every risk. The safest decision for anyone who is losing control, experiencing financial pressure or using gambling as an escape is to stop playing and seek independent support. Gambling is strictly for adults aged 18 and over.